Shift Lead

Are you self motivated and looking for more than just a paycheck? If that’s you keep reading. It’s more than a bakery. It's more than retail. At Crumbl Cookies in Massapequa, New York, we are cultivating an experience with customers and crew that builds and lifts others while developing your own business oriented managerial mindset. Crumbl offers cookies in a way that can’t be found anywhere else. With a weekly rotating menu, open concepts kitchens, and a famously recognizable pink box, Crumbl is revolutionizing the gourmet dessert experience.

Do you want to be part of the fastest-growing cookie franchise in the country? We are seeking talented Shift Leads who want to grow with us!

As a Shift Leader you will oversee daily operations during designated shifts, supervise employees, and ensure that our customers receive outstanding service. The shift leader's responsibilities include creating a shift schedule, dealing with no-shows, delegating tasks, handling cash up, and reporting any issues to the manager.

To be successful as a shift leader, you should be able to manage a team of people and ensure that all duties are performed accurately. Ultimately, a top shift leader should be able to ensure smooth and efficient workflows.

Requirements

Genuinely Nice!
A fast, friendly attitude and work ethic
Business savvy (Labor, Cost of Goods, P&L.)
Food and Facilities Safety Compliance
Previous leadership experience working in quick service restaurants
Ability to multitask and communicate effectively
Passion for food service industry
High school diploma/GED
Excellent communication and interpersonal skills
Strong leadership and organizational skills
Confident problem-solver
Team player

Responsibilities

As Shift Leader, you will play a very important role in operating the store daily
You will be responsible for maintaining fast friendly customer experience; keeping a clean organized kitchen; ensuring continuous flow of high quality cookies; keep crew working at a fast pass; ensure bakers are well trained and provide great customer service
Shift Leader’s spend the majority of their time working in the kitchen as a team ensuring all crew members have assigned duties and all tasks are completed on time
The shift leader's responsibilities include creating a shift schedule, dealing with no-shows, delegating tasks, handling cash up, and reporting any issues to the manager
Ultimately, a top shift leader should be able to ensure smooth and efficient workflows
Supervising employees, assigning duties, and creating a shift schedule
Monitoring team performance and ensuring duties are performed efficiently
Reporting any issues that arise during the shift to management
Managing employee requests and transgressions
Ensuring compliance with company policies, health, and safety standards
Coaching team members and training new staff
Opening and closing registers, accounting for the daily intake, and preparing cash deposits
Handling customer issues and employee disputes

Anticipated Hours

Days: Monday through Saturday
Weekly hours: up to 40
Shifts to potentially be available (for): Morning, day, and night

Pay

$17-$20 (includes hourly salary + tip)

Benefits

Employee Discount
Off Every Sunday
Flexible schedule
Early close on certain holidays
Regular performance collaboration and career growth opportunities

Experience

At least 1 year in restaurant/food industry management (Preferred)

Certifications

Valid Driver's License (Required)
ServSafe Food Handlers Certification (Preferred but if you do not have, will pay for certification)

Physical Requirements

Ability to lift packages between 10-55 lbs
Ability to be on your feet for the entire shift
Climb a ladder

Corporate Uniform

Crumbl shirts and hat (required to be worn at each shift) will be provided
Black pants
Black sneakers
No jewelry

Software (knowledge preferred but not required, will train)

Proprietary software (Crumbl platform)
Apple products (Apple TV, iPads)
When I Work
Slack

Specific Job Responsibilities

Taking ownership of all operational aspects
Training all roles including bakers, shift leads, and delivery drivers
Knowing your team well enough to identify the employees who may want further training to advance to the next level/role
Maintaining set standards such as cleanliness and quality control
Creating work schedules and addressing any schedule gaps
Tracking sales and calculating healthy labor cost
Sharing and enforcing state and corporate policies and rules
Addressing and documenting any employee disputes and infractions
Interacting with customers and resolving any service issues
Stepping into various roles when the store needs help such as baker, delivery, restocking

Compensation: $17.00 - $20.00 per hour

THE CRUMBL EXPERIENCE

Crumbl offers cookies in a way that can’t be found anywhere else. With a weekly rotating menu, open-concept kitchens, and a famously recognizable pink box, Crumbl is revolutionizing the gourmet dessert experience.

Our Story

It all started with one big dream, two crazy cousins, and the perfect combination of flour, sugar, and chocolate chips. Crumbl was co-founded by Jason McGowan (CEO) & Sawyer Hemsley (COO). They both teamed up and dove head-first into the world of baking. After thousands of dollars in wasted dough, recipes that did not live up to their expectations, and cookies that are just plain embarrassing to them today, the two cousins decided to take their 'perfect cookie quest' to the people. They gathered feedback and tested recipes — a practice that is still part of the Crumbl process — until they created the world’s best chocolate chip cookie.

Crumbl Around The World

Since opening its doors five years ago, Crumbl has expanded to over 800+ bakeries in 49 states, making it the fastest-growing cookie company in the U.S. In 2023, we expanded internationally and have opened 2 stores in Canada. No matter how big the brand becomes, Crumbl is a family-owned business and is proud to contribute to the livelihoods of its thousands of local franchise partners, managers and bakers. With each new bakery, Crumbl will strive harder than ever to fulfill its mission of bringing friends and family together over a box of the best cookies in the world.

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